Our Commitment

At MentiqCognetra, we believe in transparent business relationships. This policy explains when refunds are available and how the process works. We've designed these terms to be fair while protecting the integrity of our specialized testing services.

Our goal isn't to make refunds difficult—it's to ensure clarity from the start so both parties understand what to expect.

When Refunds Apply

Refunds are available in specific situations where our service hasn't met the agreed-upon deliverables:

• Technical deliverables are not provided as specified in your service agreement
• Service cancellation within 48 hours of initial contract signing (before work begins)
• Documented service failures that prevent completion of agreed testing objectives
• Billing errors or duplicate charges processed incorrectly

What's Not Covered

Some situations fall outside our refund policy, typically involving completed work or client-side changes:

• Testing work that's been completed and delivered according to specifications
• Project scope changes requested after work has begun
• Client system issues that prevent testing completion
• Requests made more than 30 days after service completion
• Partial refunds on bundled service packages where some components were delivered

How to Request a Refund

The process is straightforward. We'll work with you to resolve the situation quickly:

Processing Times

Refund timing depends on your payment method and financial institution:

We'll provide a reference number once processing begins so you can track the refund with your bank if needed.

Partial Refunds

Sometimes a partial refund makes sense when part of the work was completed successfully. We calculate these based on delivered milestones and actual time invested.

For ongoing projects, we'll assess what's been completed versus what remains, then determine a fair partial amount. This approach protects both parties and acknowledges work already done.

Special Circumstances

Every business situation is unique. If you're facing unusual circumstances that don't fit these standard categories, we're willing to discuss reasonable solutions.

This might include extended payment plans, service credits, or modified agreements that work better for your situation. Our priority is maintaining good business relationships over rigid policy enforcement.