Privacy Policy
How MentiqCognetra protects, uses, and respects your personal information when you work with our API and integration testing services
Last Updated: March 15, 2025
Effective Date: March 15, 2025
Who We Are and What This Covers
MentiqCognetra operates from Vietnam, providing specialized API testing and integration services to businesses worldwide. This privacy policy explains how we handle your personal information when you visit our website, contact us about services, or work with us as a client.
We're committed to being transparent about our data practices because trust matters in business relationships. When you share information with us, you deserve to know exactly how we'll use it and protect it.
Information We Collect
The information we collect depends on how you interact with us. Here's what we typically gather:
Contact Information
Name, email address, phone number, and company details when you reach out to us or request services.
Project Information
Technical specifications, API documentation, system requirements, and project timelines you provide for testing services.
Website Usage
Basic analytics about how you navigate our site, pages visited, and time spent on different sections.
Communication Records
Email exchanges, project discussions, meeting notes, and other professional communications related to our services.
How We Use Your Information
We use your information for straightforward business purposes. Nothing complicated or hidden here:
- Responding to your inquiries and providing accurate service quotes
- Delivering API testing and integration services you've requested
- Managing ongoing projects and maintaining clear communication throughout
- Sending important updates about your projects or services
- Improving our website and services based on user feedback and usage patterns
- Maintaining records for business operations and quality assurance
- Complying with legal requirements in Vietnam and internationally
We don't use your information for marketing unless you specifically ask to hear from us about new services or industry insights.
Information Sharing and Disclosure
We believe in keeping your information private. Here's when we might share it:
We Never Sell Your Data
Your personal information is not for sale. We don't trade, rent, or sell your data to third parties for marketing purposes.
Limited sharing happens only in these situations:
- Service Providers: Trusted tools like email services or cloud storage that help us deliver services to you
- Legal Requirements: When required by Vietnamese law or valid legal processes
- Business Protection: To protect our rights, property, or safety, or that of our clients
- With Your Permission: Any other sharing happens only with your explicit consent
Your Privacy Rights
What You Can Do With Your Data
You have several rights regarding your personal information. Here's what you can request and how:
Access Your Data
Request a copy of the personal information we have about you. We'll provide it in a readable format within 30 days.
Update Information
Correct any inaccurate or outdated information in our records. We want to keep your details current and correct.
Delete Your Data
Request deletion of your personal information, subject to legal or business requirements for record keeping.
Restrict Processing
Limit how we use your information while we resolve any concerns or disputes about data accuracy.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if needed.
Withdraw Consent
Stop certain uses of your information where we rely on your consent, though this won't affect previous processing.
Data Security Measures
Protecting your information is a serious responsibility. We implement multiple layers of security:
Encryption Protection
All data transmissions use SSL/TLS encryption. Sensitive information is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Only authorized team members can access personal information, and only for legitimate business purposes. We use role-based permissions and regular access reviews.
Secure Storage
Your data is stored on secure servers with regular backups, firewalls, and intrusion detection systems to prevent unauthorized access.
Regular Monitoring
We continuously monitor our systems for security threats and conduct regular security assessments to identify and address potential vulnerabilities.
Data Retention and Deletion
We keep your information only as long as necessary for business and legal purposes:
- Active Projects: Information related to ongoing projects is retained until completion plus one year for support purposes
- Business Records: Financial and contract information may be kept for up to seven years as required by Vietnamese business law
- Website Analytics: Anonymous usage data is typically retained for 26 months to understand website performance trends
- Marketing Communications: Contact information for newsletters or updates is kept until you unsubscribe
When data is no longer needed, we securely delete it from our systems and any backup copies. You can request earlier deletion by contacting us directly.
International Data Transfers
Since we work with international clients, your information might be transferred outside Vietnam. When this happens:
- We ensure adequate protection through contractual safeguards and security measures
- We work only with service providers who meet international data protection standards
- All transfers comply with Vietnamese data protection regulations and international best practices
- You can request specific information about where your data is processed
Cookies and Website Technology
Our website uses minimal cookies and tracking technology:
- Essential Cookies: Required for basic website functionality and security
- Analytics: Help us understand how visitors use our site to improve user experience
- Preferences: Remember your choices about privacy settings or contact preferences
You can control cookie settings through your browser. Disabling cookies might affect some website features, but won't prevent you from contacting us or learning about our services.
Changes to This Privacy Policy
We review and update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes:
- We'll update the "Last Updated" date at the top of this policy
- Active clients will receive email notification of important changes
- We'll post a notice on our website highlighting key updates
- For major changes affecting how we use your data, we'll seek your renewed consent where required
We encourage you to review this policy occasionally to stay informed about how we protect your information.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions. Don't hesitate to reach out if you need clarification about our practices or want to exercise your data rights.